Ordering a product from Leaves&Letters.com is designed to be fun, so we created our site to let you shop when it's convenient for you. Our web site is always available (24 hours a day, 7 days a week) for you to place your order. After choosing your favourite, begin to customize. You will then be guided through the design center to customize the product the way you want it. Once you have finished designing your product you add it to the shopping bag. When you are ready to make a purchase you will be guided through the checkout and order confirmation process.

We always welcome your comments and would love to hear how to make our site better, so please let us know, we love to hear from you!

Leaves & Letters Guarantee

Our difference is creativity and the ultimate level of service!! Our commitment is to reflect you & your own special self-and yes, we do love a challenge -our mandate is to be artistic and unique everyday!! We try very hard to exceed your expectations, but if for any reason you are not completely satisfied, please contact us within 30 days of receiving your order to initiate an exchange or return authorization. Due to the personalized nature of our products, we cannot accept returns based on customer input errors (e.g., typos, layout).

In the case of a Leaves & Letters Limited error, please accept our sincere apology and be assured that we will remedy the error as quickly as possible. Once notified of our error, we will offer you a full refund, credit on future purchase or exchange with the quickest shipping option possible. If you select a full refund, we will ask that you please return the order in its original form and packaging. We will issue a refund as soon as we receive the shipment, and reserve the right to reject any returns and exchanges that do not meet these conditions.

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